Refund & Return Policy

Sod Orders

Due to the perishable nature of fresh sod, we cannot accept returns or provide refunds for sod because of change of mind, ordering too much, incorrect measurements, delayed installation, weather after delivery, improper storage, or failure to install and water the sod promptly.

Customers are responsible for confirming quantities before placing an order. We recommend allowing approximately 10% extra material for cutting, fitting and waste.

Cancellations & Order Changes

Requests to cancel or modify an order must be made as early as possible. Once sod has been ordered, cut, prepared, loaded or scheduled with our supplier, the order may no longer be eligible for cancellation or refund.

Changes to delivery or pickup dates are subject to availability and must be approved by Sod Kings Niagara.

Bulk Landscape Materials

Bulk materials including topsoil, mulch, stone, aggregates and similar loose materials are generally non-returnable once delivered or unloaded.

Customers are responsible for confirming the material type, quantity and delivery location before unloading begins.

Damaged or Incorrect Orders

If you believe you received the wrong product or there is a problem with your order, contact us as soon as possible and provide your order number along with photos of the material.

Approved claims may be resolved through replacement, store credit, partial refund or another appropriate solution at our discretion.

Delivery

Delivery fees are generally non-refundable once a delivery has been dispatched or completed. Customers must ensure there is a safe and accessible location for material delivery.

Once bulk material has been unloaded at the customer's requested location, it cannot be reloaded or returned.

Pickup Orders

Customers are responsible for inspecting pickup orders before leaving the pickup location. Once sod or bulk material leaves our possession, it is considered accepted by the customer.

Installation & Service Deposits

Deposits paid toward landscaping or installation services are non-refundable once materials have been ordered, scheduling has been reserved, or preparation for the project has begun.

Project pricing may change if the requested scope of work, site conditions, quantities or materials change.

Refund Processing

When a refund is approved, it will normally be returned to the original payment method. Processing times may vary depending on the customer's bank or payment provider.

Questions About Your Order?