Refund and Cancellation Policies

Our policy for loose/bulk items in the landscape products category are final sale, no refunds will be provided for such products after purchase. If these orders are cancelled while products are already enroute, a 10% handling and/or restocking fee may apply. Please contact our customer service team for further assistance with any returns or refund inquiries.

Our cancellation policy for perishable products includes a 10% cancellation fee for any cancellations made after the original purchase.   This fee helps cover any costs incurred for processing the initial order and/or managing the perishable items. Once the order is processed, orders can not be cancelled. Please contact our service team for more information.

Any customer who places an order for perishable items and does not show up on the agreed upon date to collect it, will not be eligible for a refund. This policy is in place to prevent waste and ensure that our perishable items are not spoiled due to no-shows. Customers are encouraged to make every effort to collect their orders as scheduled or notify us in advance if they are unable to do so. By confirming their order, customers agree to adhere to this policy.

Our policy states that we do not take responsibility for any property damage that may occur during delivery. Customers are advised to ensure that the delivery path is clear and free of any obstacles to prevent any potential damage. We recommend that customers secure any valuable items or fragile objects in advance of delivery to avoid any accidents or mishaps.

Our company has a strict no return policy on tools due to the nature of wear and tear they experience during use, which affects their resale value. We advise customers to thoroughly research and inspect their purchase before completing the transaction to ensure they are satisfied with their selection. Thank you for understanding our commitment to providing quality products.