Refund Policies for Sod Kings Niagara

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Loose/Bulk Products

Our policy for loose and bulk items in the landscape products category is final sale, meaning no refunds will be provided for such products after delivery. If these bulk items are cancelled before delivery, a 10% handling and/or restocking fee may apply. For any inquiries regarding returns or refund policies, please contact our customer service team for further assistance.

Sod Cancellation

Our cancellation policy for perishable products includes a 10% cancellation fee for any cancellations made after the original purchase. This fee helps cover costs incurred for processing the initial order and managing the perishable items. Once the order is processed, it cannot be cancelled. For more information, please reach out to our service team.

No Show Policy

Any customer who places an order for perishable items and does not show up on the agreed-upon date to collect it will not be eligible for a refund. This policy is in place to prevent waste and ensure that our perishable items are not spoiled due to no-shows. Customers are encouraged to collect their orders as scheduled or notify us in advance if they are unable to do so. By confirming their order, customers agree to adhere to this policy.

Property Damage

Our policy states that we do not take responsibility for any property damage that may occur during delivery. Customers are advised to ensure that the delivery path is clear and free of obstacles to prevent any potential damage. We recommend that customers secure any valuable items or fragile objects in advance of delivery to avoid any accidents or mishaps.

Lawn & Garden Tools

Our company has a strict no return policy on tools due to the nature of wear and tear they experience during use, which affects their resale value. We advise customers to thoroughly research and inspect their purchase before completing the transaction to ensure satisfaction with their selection. Thank you for understanding our commitment to providing quality landscape products.